Has your business seen an increase in customers since the COVID-19 pandemic hit?
During times of increased volume and new business development, communicating effectively with your clients and prospects is paramount to the success of your business. Are all your employees representing your organization the way you would expect?
Is your customer service/inside sales team struggling with:
If any of these issues sound familiar, you might be missing out on lucrative, profitable business opportunities, experiencing high turnover in frontline positions, or dealing with poor morale.
Are you asking too much of your frontline teams, or are they just under-trained and missing the skills to deal with the difficult task of customer service and upselling?
Invest 90 minutes to explore your customer service and inside sales department's strengths and weaknesses at our upcoming Customer Care Master Class. Join Stephanie van Dam and Hamilton leaders for this interactive virtual event and discover the power of Strategic Customer Care.
Thursday, May 6th from 1:00 - 2:30 pm
Thursday, May 20th from 1:00 - 2:30 pm
Wednesday, June 2nd from 12:30 - 2:00 pm