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Endurance Partners Inc. | Hamilton, ON | 905-963-1339
 

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Customer Service / Inside Selling

Customer Service Program, Courses, Online Training

Customer Service can make or break accounts your sales team worked hard to win.

Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?

Do they too often provide "free consulting" and give out free information to people "shopping around"?

Is there more business available, but sales are often missed?

Do they lack the questioning and qualifying skills to get to the heart of the prospect's needs?

Have you ever cringed listening to what your inside people say to prospects on the phone?

In this program learn how to:

  • Use problem solving tactics

  • Manage stress

  • Resolve customer conflict resolution

  • Recognize new business opportunities (with existing customers)

  • Build a customer focused culture

  • Gain questioning skills to get to the heart of the customer's needs

  • Deal with difficult customers

  • Gain the confidence to make outgoing calls

  • Understand the strategy and objective behind up-selling and cross-selling

  • Communicate on a professional level

  • Take a customer to the next step and close a sale

Strategic Customer Care Program

Maximize inside business opportunities.

So much depends on the performance of team members in this critical but often overlooked role—from building strong customer relationships to uncovering customers' ongoing needs, to maintaining customer loyalty.

Classes are 1.5 hours/month for 12 months.

First Wednesday of the month, 1:30pm - 3:00pm.

To register call 905-963-1339

Strategic Customer Care is designed for anyone that has contact with prospects and customers. Inside sales, accounting personnel, support teams, administrative staff, or most anyone that represents your company.

Here is a quick overview of what is covered in the Strategic Customer Care Program

Sandler-trained customer service people...

  • Treat customers with respect

  • Remain objective and avoid confrontation

  • Address customer requests in a straight-forward, non-manipulative manner

  • Ask questions to analyze situations before recommending solutions

  • Are effective communicators in person, on the telephone and by email

  • Can effectively recommend additional products and services that benefit the customer and add to your top-line revenue and customer retention

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Find out how to unlock your customer service team's potential and grow sales.

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Turn your Customer Service team into a sales machine

Experience today's top-performing training and development in person or online.

Find out more