Earlier this year one of the participants of my sales training program approached me to ask if his daughter could interview me, as part of her school project. Her assignment was to interview a business owner who has a positive impact on his/her customers. Naturally, I was flattered and accepted. I prepped and felt totally ready to answer the usual who, what, when type of questions. I was surprised by the spin that this young lady put on her questions. Clearly, she had done her homework (and got some help from her Dad!).