Strategic Customer Care is designed for anyone that has contact with prospects and customers: inside sales, accounting personnel, support teams, administrative staff, or most anyone that represents your company.
A customer-centric culture is a crucial differentiator to obtain & retain customers.
What are your expectations of people on the frontline? They make outgoing calls, cross-sell and up-sell along with the expectation of providing higher service levels. Are they prepared to do these tasks well, or are they set up for failure?
This course gives you or your team the confidence and skills to:
On the Frontlines
Breaking through your comfort zone
Understanding our customers D.I.S.C
Up-selling & cross-selling
Telephone & email communication
Dealing with difficult people
Client development through sales
Formula for success
Understanding customers - Transactional Analysis
First Wednesday of the month
1:30pm - 3:00pm
Call now to register: 905-963-1339