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Endurance Partners Inc. | Hamilton, ON | 905-963-1339
 

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Strategic Customer Care

Strategic Customer Care is designed for anyone that has contact with prospects and customers: inside sales, accounting personnel, support teams, administrative staff, or most anyone that represents your company.

A customer-centric culture is a crucial differentiator to obtain & retain customers.

 

Business tactics for frontline employees

What are your expectations of people on the frontline? They make outgoing calls, cross-sell and up-sell along with the expectation of providing higher service levels. Are they prepared to do these tasks well, or are they set up for failure?

This course gives you or your team the confidence and skills to:

  • On the Frontlines

  • Effective communication

  • Breaking through your comfort zone

  • Up-front contracts

  • Understanding our customers D.I.S.C

  • Questioning techniques

  • Up-selling & cross-selling

  • Telephone & email communication

  • Dealing with difficult people

  • Client development through sales

  • Formula for success

  • Understanding customers - Transactional Analysis

Become a more effective representative!

Join us!

First Wednesday of the month

1:30pm - 3:00pm

 Call now to register: 905-963-1339

 

 

FREE e-book

7 Ways Your Customer Service Team Can Increase Revenues

Unlock your customer service team's potential and grow your business without adding to your personnel or overhead.